Refund Policy

To ensure a proper customer satisfaction we have delivery denial and 3-day return policy, in case of different, damage or defective product.

To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@alsaadfurniture.com or call us on 06 5953255

If your return is accepted, You can deny the delivery and ask the delivery executive to take back the product. Or, if you are not available at the time of delivery to inspect the item. Please feel free to let us know within 7 days of delivery. So, we can take a request for return. Post acceptable of return request our pickup team will reach you place to inspect the product and collect the item from your place.

You can always contact us for any return question at marketing@alsaadfurniture.com or call us 06 5953255

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we do not refund or reissue any coupon used in the item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you an request for an exchange of the item and it will be done by our customer care executive over the call, chat or email option.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Timeline

We do not want an our customer wait for the hard earn money. Hence, we have instant refund option for all our customers. As soon as the product passes the product inspection, refund will be created into the customer original payment account within 24 hours.

Return Policy

We are committed towards ensuring your satisfaction on each and every product you have ordered from us. We stand behind the quality of our product.

  • Products are sold on a non-return basis and unless damaged, different or incorrectly delivered cannot be returned (refer clause I below)
  • All returns must receive prior approval of the Company.
  • The Company reserves the right to inspect the Goods to be returned (refer general terms clause 4 (b).
  • Goods must be returned according to the Company’s procedure for return or replacement (refer clause III below).
  • The Customer must retain signed return documentation as a proof of return.
  • Unless damaged, faulty or incorrectly delivered, a re-stocking fee of 15 % applies to all Goods returned and is payable within 15 days of the end of the month in which the product is replaced.

I. Eligibility of Return

  • Damaged: In an unlikely event that any product ordered is not received in good condition and is damaged beyond repair.
  • Difference: In case the item delivered to you is different from the original item ordered( wrong SKU)

II. Not Eligible for Return

  • Relocation – In the event of the subsequent dismantling of the item for relocation, reassembly, etc., please note that AL SAAD FURNITURE will not be responsible for any damage to the product.
  • Self-Assembly – In the event that (the customer) installs the product by own self or using an unauthorised 3rd party vendor where assembly is required.
  • If you feel your order is eligible for return please refer to the below section

III. Process and Timelines

  • Step 1 – When trying to return a product please ensure to follow the below process, if this process is not followed we will not be liable to take any returns
    • Case 1 – Company Installed Products – At the time of delivery the customer must make a video of the damaged/different product in the presence of AL SAAD FURNITURE Technician explaining how and why the product is eligible for Return. AL SAAD FURNITURE Technician being a part of the video.
    • Case 2 – DIY products – A – At the time of delivery the customer must make a video unboxing the product from the original package removing each component and assembling the product. Any damage/difference in the product should be pointed out in the video itself.
  • Step 2 – Submit the Video/Images and Invoice Details on info@alsaadfurniture.com after which our internal support team will create a ticket and provide the Ticket ID to you from where you will able to track the status of your return.

IV. Evaluate and Pick-Up

  • After your ticket ID is being created it will go in evaluation process this process will take 7 working days.
      • The return requests are evaluated by the Customer Support team and an expert visit may be scheduled (if required). Please note that the resolution will be provided on basis of the technician’s evaluation report.
      • Return pick-up of the product will be scheduled post the evaluation by the technician and your subsequent interaction with our Customer Support team.
      • The product must be in its original brand new condition and in original packaging. Item(s) must be unused condition free from soil or stains. No return or exchange will be allowed if the product has been used.
      • Please retain the original packaging of the product, along with the user manual, warranty slip, and other accessories to ensure a successful pick-up.
      • A product scheduled for return pick-up will only be picked up by AL SAAD FURNITURE from the original shipping address of the order as per your convenience.
  • All the returns will be processed solely on discretion of AL SAAD FURNITURE Industries ltd

Other Exclusions:

Variations due to natural characteristics of Material

Wood and leather are natural materials and have their own inherent and distinctive characteristics such as colour, texture, grains, fibre, wrinkles, manure stains and insect bites on leather,etc. Solid wood may react strongly/differently to the changing climate (i.e. cold, warmth and humidity) which could lead to expansion and contraction of wood and cause superficial hairline cracks in it. Likewise, natural stretch in leather upholstery may show crease or fold. AL SAAD FURNITURE makes every effort to reduce such natural instances by subjecting the wood and leather through various processes. However, due to their inherent characteristics, complete elimination may not be possible and variations may arise in their colour, texture, grains, dimensions, etc. for which AL SAAD FURNITURE shall not be liable.

Tolerance:

All our products are made with tolerance of (+/- 10mm) in dimension and size. The seating comfort of a product may differ because of its construction, form, foam, fabric or material used which may have their natural characteristics, etc. Differences in the hardness and/or softness of a seating are normal and do not signify its poor workmanship or defect and AL SAAD FURNITURE shall not be liable for the same.

If the delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs as well as a 25% restocking fee. It is solely the customer’s responsibility to measure the room(s), delivery path prior to purchase/delivery, Colour variation etc.

Without prejudice to the generality of the foregoing, all recommendations or advice given by or on behalf of the Company to the Customer as to the methods of installation or using the Goods and the purposes for which the Goods may be used are given without liability on the part of the Company, its servants, or agents.

  • Customer hereby fully agrees and understands the above-mentioned terms and conditions regarding SALE, WARRANTY POLICY & RETURN POLICY.
  • Further Please Note: If a rare product is specially ordered for a customer, the product may have to be ordered on a no-return/refund basis. This, of course, will be informed to the customer at the time of the purchase from the website.

NOTE:

Customer hereby agrees and AL SAAD FURNITURE reiterates that the Warranty Terms contained hereinabove shall not be construed as any form of “Guarantee” on the goods/materials i.e. AL SAAD FURNITURE shall not be liable at any stage, for a complete replacement/recall of goods/materials sold hereunder, and that the liability of AL SAAD FURNITURE shall be strictly limited and subject to the Warranty Terms contained hereinabove.